Tech Support

Swiftly troubleshoot and resolve common app issues

Michael Zaladonis avatar
Written by Michael Zaladonis
Updated over a week ago

Why Can't I Log in to My Prepry Account?

The challenges users face when trying to log in to their Prepry account often revolve around email discrepancies. Here's what you should consider if you're encountering login issues:

  1. Email Address Used: Ensure you're using the correct email address associated with your Prepry account.

  2. Subscription Source: Reflect on how you subscribed to Prepry. Was it through Google or Apple? Sometimes, Apple might mask your actual email with a private one, especially if you've used Apple's "Hide My Email" feature.

  3. Typos: Double-check for any typographical errors in your email address. A simple typo can prevent access.

  4. Forgotten Password: If you can't recall your password, select the 'reset password' option. This will send a link to your registered email to set a new password.

  5. Contact Support: If you've tried the above steps and still face issues, don't hesitate to contact our support team at [email protected]. We're here to help!

Remember, most login challenges stem from email address-related issues. Ensure you're using the right email, free of typos, and the one associated with your Prepry subscription.


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