At Prepry, we understand that circumstances can change, and sometimes our users may need to request a refund. This article explains our refund policy, so you know what to expect.
When Can You Request a Refund?
Refunds at Prepry are available under certain conditions. If you believe you qualify for a refund, please reach out to our customer support team at [email protected]. When contacting us, clearly explain your situation; this information is crucial for processing your request efficiently. If you are seeking a refund for a subscription renewal charge, please specify this in your communication. If you have questions about your subscription or billing, you can also visit the Prepry billing portal.
How Long Does It Take to Process a Refund?
If your refund request is approved, please keep in mind that refunds typically take 5-10 business days to appear on your bank or credit card statement. The exact timing can depend on your bank or credit card company’s processing times, so we appreciate your patience during this period. We recommend monitoring your account for the credited amount over the coming days.
Steps to Monitor Your Refund:
Wait for 5-10 business days after the refund is initiated.
Regularly check your bank or credit card account statement during this period.
If you do not see the refund credited after this timeframe, consider contacting your financial institution for further clarification.
Stripe vs. Apple Purchases
It’s important to note that our refund policy differs based on how you made your purchase:
Stripe Transactions: If you purchased your subscription via Stripe, we can process your refund directly. After your request is approved, we will initiate the refund promptly.
Apple Transactions: If your purchase was made through the Apple App Store, we are unable to issue a refund directly. This is because all financial transactions through Apple are handled by them. However, you can request a refund directly from Apple. They are known to be very responsive and helpful in such cases. If you need assistance with this process, feel free to reach out to us, and we can guide you through the steps.
For Stripe purchases, Prepry has more direct control over the refund process. For Apple purchases, while we can't directly issue the refund, we're happy to help guide you through Apple's refund request process.
If you have any further questions or concerns regarding your refund, don’t hesitate to contact us at [email protected]. We’re here to help you through the process and ensure you have the best experience possible with Prepry. Thank you for your understanding!
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Manage your subscription: Visit billing.prepry.com to view, update, or cancel your plan. For further help, tap the chat icon to reach our support team.
Browse more help articles at help.prepry.com.