At Prepry, we understand that circumstances can change, and sometimes our users may need to request a refund. Here’s a comprehensive guide to our refund policy, so you know what to expect.

When Can You Request a Refund?

Refunds at Prepry are available under certain conditions. If you believe you qualify for a refund, please reach out to our customer support team at **[email protected]**. When contacting us, make sure to explain your situation clearly, as this information is crucial for processing your request.

How Long Does It Take to Process a Refund?

If your refund request is approved, please keep in mind that refunds typically take 5-10 business days to appear on your bank or credit card statement. The exact timing can depend on your bank or credit card company’s processing times, so we appreciate your patience during this period. We recommend monitoring your account for the credited amount over the coming days.

Stripe vs. Apple Purchases

It’s important to note that our refund policy differs based on how you made your purchase:

- Stripe Transactions: If you purchased your subscription via Stripe, we can process your refund directly. After your request is approved, we will initiate the refund promptly.

- Apple Transactions: If your purchase was made through the Apple App Store, we are unable to issue a refund directly. This is because all financial transactions through Apple are handled by them. However, you can request a refund directly from Apple. They are known to be very responsive and helpful in such cases. If you need assistance with this process, feel free to reach out to us, and we can guide you through the steps.

If you have any further questions or concerns regarding your refund, don’t hesitate to contact us at [email protected], We’re here to help you through the process and ensure you have the best experience possible with Prepry. Thank you for your understanding!