Having trouble logging into your Prepry account? Don't worry, we're here to help! This article will guide you through troubleshooting common login issues so you can get back on track quickly.
Why Can't I Log in to My Prepry Account?
The most common login issues stem from email discrepancies or forgotten passwords. Here's a step-by-step guide to help you resolve these problems:
Verify Your Email Address
Double-check that you're using the correct email address associated with your Prepry account. A simple typo can prevent you from logging in. Remember the email you used when you first signed up for Prepry.
Check Your Subscription Source
Did you subscribe through Google or Apple? If you subscribed through Apple, you might be using a private relay email address if you enabled Apple's "Hide My Email" feature. This masks your actual email address. If you're unsure, try logging in with your Apple ID.
Typos and Case Sensitivity
Carefully review your email address for any typos. Email addresses are not case-sensitive, but it's still good practice to enter it correctly. Even a small mistake can prevent access to Prepry.
Reset Your Password
If you can't remember your password, use the 'reset password' option. Here's how:
Enter the email address associated with your Prepry account.
Check your inbox (including spam/junk folders) for a password reset email from Prepry.
Follow the link in the email to create a new password. Make sure you're using the registered email address. If you don't receive the email within a few minutes, repeat the process.
Contact Support
If you've tried all the above steps and still can't log in, please contact our support team at [email protected]. To help us resolve your issue quickly, please include:
A brief description of the problem
The email address you use for your Prepry account
Any screenshots or error codes you see
Capture Error Messages
If you encounter any error messages during the login process, take a screenshot. This will provide valuable information to our customer support team and help them diagnose the issue more efficiently. This is especially helpful for technical issues on the Prepry app.
Remember, login problems can stem from various issues, including email errors, technical glitches, or forgotten passwords. Always double-check your email address and troubleshoot as needed.
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Still need help? Tap the chat icon below to reach our support team, or browse more guides at help.prepry.com.
Once you're back in, open the Prepry app to pick up your studies right where you left off.