Login Issues
Michael Zaladonis avatar
Written by Michael Zaladonis
Updated over a week ago

Why Can't I Log in to My Prepry Account?

Having trouble accessing your Prepry account? Don't worry, we're here to help! The most common issue users face when trying to log in is related to their email address. Here are some things to consider if you're encountering login issues:

Having Trouble Resetting Your Password or Finding Your Email Address?

If you're having difficulty resetting your password or finding your email address, don't worry! We're here to help you regain access to your account. Follow the steps below to troubleshoot and resolve the issue.

Step 1: Try Logging in with Apple Button

If you're having trouble resetting your password, you can first try logging in with the Apple button. This will allow you to access your account using your Apple ID. Simply click on the Apple button and follow the prompts to log in.

Step 2: Try Logging in with Google Button

If the Apple button doesn't work, try logging in with the Google button. This will allow you to access your account using your Google account. Click on the Google button and follow the prompts to log in.

Step 3: Check if Your Email is Hidden

If you're still unable to reset your password or find your email address, it's possible that your email is hidden. To check this, go to your account settings and make sure your email is visible. If it's hidden, unhide it and try resetting your password again.

  • To find Hide My Email in iOS, you can:

    1. Open Settings

    2. Tap your name at the top of the screen

    3. Tap iCloud

    4. Tap Hide My Email

If you're still having trouble logging in, don't hesitate to contact our support team at [email protected]. We're always happy to assist you in any way we can!

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